With our services, we ensure an efficient and secure experience with AROLINK®.
We are committed to ensuring that the use of AROLINK®, will be a good and simple experience for your manufacturing business. When you buy AROLINK
®
you automatically get access to a wide range of included services. These services are an integral part of our software and are designed to make it easy and simple for you to use the system.
You don’t have to worry about extra costs or hassle, as we provide these services as a natural part of our solution. You can therefore confidently and seamlessly start enjoying all the benefits of AROLINK®.
Your extended IT department
We can provide service 24 hours a day, 7 days a week, 365 days a year.
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If you need help, we’ll start working on it within the agreed time, e.g. 1/2 hour
In addition, with the service agreement you can expect:
Continuous support: Our dedicated support team is available 24/7, all year round to help you with any questions, technical issues or support needs. Whatever the time, you can be sure of fast and reliable assistance.
Minimal downtime: We are always ready to handle potential issues and challenges with the MOM system. We work proactively to ensure your production stays up and running without significant interruptions or downtime.
Fast response: Whether you need technical support, guidance or advice, our team will respond quickly to your inquiries. We understand the importance of time and efficiency in the production environment, and our goal is to minimize any waiting time.
Our 24/7 365-day service ensures you have reliable and efficient support available at any time, so you can achieve uninterrupted productivity, reliability and success in your manufacturing business.
Workshop with super users
Strengthening collaboration and knowledge sharing: Workshop for AROLINK® super users
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Our commitment to our customers’ success doesn’t stop at delivering an AROLINK
®
to their factories.
That’s why we organize workshops dedicated to our super users as needed.
These workshops are an opportunity for super users to gather, share knowledge and exchange experiences. We facilitate the workshop by providing information about changes, updates and untapped potential in the software. We also share the latest laws and industry trends and how AROLINK
®
can support these.
By attending the workshop, super users not only gain exclusive access to our expertise and insights, but they also have the opportunity to share knowledge with each other. This creates a dynamic forum where ideas are exchanged and best practices are shared. Super users can benefit from each other’s experiences and gain insights and inspiration from other industry elites.
We believe that by investing in our super users and creating a community, together we can create a stronger and more efficient user experience. We encourage collaboration, knowledge sharing and networking among super users, which not only strengthens their individual skills but also contributes to the overall development and improvement of AROLINKS
®
application.
Deployment without shutdown
AROLINK® can be implemented while your production is running.
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By choosing AROLINK® for your factory, you can be sure that the implementation will happen without affecting the continuity of production. We understand the importance of your business running smoothly and maintaining production to meet customer demands and deadlines.
Our experienced project managers will work closely with you to develop a tailored implementation plan that takes into account your factory’s specific needs and labor requirements. We carefully coordinate and plan the implementation so that it is efficient and seamless without requiring production shutdowns.
We leverage best practices and use our extensive expertise to integrate AROLINK® into your existing production infrastructure without disrupting operational processes. Our project managers will work closely with your employees to ensure a smooth transition and minimize any issues or production interruptions.
We pride ourselves on delivering a seamless implementation of our MOM systems, ensuring you can achieve increased efficiency, traceability and production optimization without sacrificing your production continuity. We strive to ensure that the implementation goes smoothly and unnoticed, so you can continue to deliver high-quality products to your customers without interruption.
Hardware purchasing guide
We can guide you if you need hardware
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AROLINK® can communicate with your hardware and software, including SCADA, PLCs, scanners, printers, robots, etc.
With years of experience in production hardware, we are a reliable partner when it comes to making informed hardware purchasing decisions. We have a deep understanding of what’s crucial when it comes to integrating equipment into existing machines and systems.
Our goal is to ensure that the hardware you choose harmonizes perfectly with your business needs and works flawlessly with your existing technology.
Health check
We can find errors before they hit production. That’s why we offer a health check.
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We take care of monitoring and maintaining your AROLINK® software.
We make sure it works optimally, implement updates and security patches and identify potential improvements to maximize system performance.
This way, we can prevent system errors from affecting production.
Thorough training
Maximizing the potential of AROLINK® through effective training
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We value thorough training. This is crucial because it gives employees the necessary skills, knowledge and competencies to use AROLINK®. efficiently.
Training reduces errors and inefficiencies, builds trust and ensures that employees are able to utilize all the benefits of AROLINK®, resulting in better results and business success:
Thorough super user training: Our project managers work closely with a selected super user in your company. Their primary task is to ensure that the superuser receives thorough and comprehensive training in the use of AROLINK
®
. The project managers are experts in our software and will guide the super user through the training process, ensure they understand all features and options, and be available to answer any questions.
Training for employees on the factory floor or office: In addition to educating the super user, project managers also play an important role in providing education and training to employees on the factory floor or office. They develop customized training programs and workshops that are tailored to your company’s needs and specific requirements. Project managers ensure that all employees are equipped with the necessary knowledge and skills to use the MOM system effectively in their daily work.
Planning the project: An essential part of the project manager’s role is to plan and coordinate the implementation process of AROLINK
®
in your company. This includes creating a detailed project plan, identifying key milestones and timelines, and managing resources and stakeholders. Project managers ensure that the implementation runs smoothly and in line with the company’s needs and goals.
Project managers act as the link between our company and your business. They listen to your specific requirements and ensure that AROLINK
®
is customized and implemented in a way that best meets your needs. The project managers will be your primary point of contact and will provide ongoing support and guidance throughout the implementation process and beyond.
Overall, project managers play a crucial role in ensuring the successful implementation and use of AROLINK
®
. Their expertise, training and planning skills help create a seamless transition where your employees can take full advantage of all the features and benefits that AROLINK
®
offers.
Customization and configuration
Every manufacturing business is different. Why we customize and configure AROLINK
®
to fit your business.
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We are able to customize AROLINK® to exactly meet your factory’s specific needs and requirements. We work closely with you to understand your work processes and workflows, and then customize our systems to match your exact requirements. This way, you can get the most out of our software and optimize your production processes.
Configuration: We have developed AROLINK® so that users can configure it themselves. And we’ve made it so simple that it doesn’t require the help of a programmer. On the other hand, your superuser will receive thorough training so they are comfortable with the configuration process.
The configuration of AROLINK® means that you can mirror your physical factory into the software so that new or existing processes in the factory are digitized with AROLINK®.
Customization: In return, we take care of the customization of AROLINK®. If you want to add functionality to the software, customize configuration options or meet specific business needs or requirements, we have a department of skilled system developers who can quickly handle this task. When developers make a customization in the system, all AROLINK® users will benefit.